Cuisinart Soft Serve Ice Cream Machine

15-Day Easy Returns You can return most new, unopened items within 15 days of delivery for a full refund. If the return is due to our error (e.g., you received an incorrect or defective item), we will also cover the return shipping costs. You should expect to receive your refund within three weeks from the date you send the item back to us. Often, refunds come through more quickly. This timeframe includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return upon receipt (2 to 4 business days), and the time it takes your bank to process our refund request (3 to 7 business days). To initiate a return, simply log into your account, visit the "Complete Orders" section under the My Account menu, and click the "Return Item(s)" button. We will notify you via email of your refund once we've received and processed the returned item.